Phoebe.
As the world moves to emphasize better Eco-Friendly lifestyles, more people are becoming conscious of their carbon footprint. However, we realized many commuters still opt to utilize ride-share and personal vehicles despite being eco-conscious.
We wanted to create a product that can encourage public transportation usage and make it a smoother process.
Project Summary
End to End Design
Ideation & Implementation
Stakeholder Interviews
User Interview & Inspections
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Deliverables
User discovery report
Style Guide
Lo-fi & Hi-fi Prototypes
Presentation pitch
Skills + Tools
Customer Interviews
Miro Board
Figma
ChatGPT
User Inspection Guide
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Solution Overview
Key tasks users can perform:
1. Navigate / search location
2. View nearby public transportation on map
3. View suggested eco-friendly public transportation
4. Purchase tickets
5. Load money & new cards into wallets
6. Utilize search bar and view search history
7. View progress towards rewards & track carbon footprint
8. Claim rewards & incentives
Our Design Evolution ​​
1. Brainstorm & Scenarios
The group worked together to brainstorm some ideas for how digital solutions can be implemented in bringing together cleaner cities. In brainstorming these scenarios, all of us shared stories & frustrations with various transportation systems and it was an issue that we were familiar + passionate about.
From our experiences, we identified some of the problems that we've faced ourselves, and we were curious if these are common among other commuters.
2. User Interviews & User Flow Analysis
We wanted to validate the problem. We identified some stakeholders that would find use in software like Phoebe, specifically speaking to those who use public transportation 2-4 days a week to learn about their routines, habits, and preferences. Through 10 semi-structured interviews, we were able to create 3 user personas to help us identify our key users.
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Key Insights:
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Commuters want to spend less n transportation but often prioritizes time instead
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Commuters are increasingly frustrated with the slow adoption of digital tools on public transportation
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Many of our interviewees referenced frustrations with the navigation processes and lacking incentives to be reasons why they opt for other transportation methods
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These insights also helped us build our customer journey maps.
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Then we worked on the user flow, starting with brainstorming key features, analyzing the different screens & paths our users may take, and finally adding the specific actions needed to navigate.
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3. Low-Fi Prototype & Feedback
Following the user flow, we built out the initial Low-Fi prototype to encapsulate key components of the app at a high level, then gathered feedback through peer reviews to identify areas of improvement and design elements for further iterations.
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With the feedback & first usability tests, we made changes to the travel navigation pages and significantly reorganized the rewards page to have a more minimalistic & efficient display
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4. Hi-Fi Prototype & Usability Testing
With the mock-ups of our Lo-Fi designs, we created a style guide and began to develop a detailed and interactive prototype. After a series of usability testing, here is our final design.
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Home Page
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Wallet Page
Rewards Page
Profile Page
Points of Excitement:
1. Digital Wallet
Commuters are frustrated with the lack of mobile transit cards & payment opportunities for public transit.
Our design enables users to purchase & access transit tickets via mobile with ease. This greatly streamlines the process of transportation usage & aligns with modern mobile transaction trends.
Impacts
1. Addresses the lack of incentives and smooth navigation for everyday commuters using public transportation
2. Creates a dedicated ecosystem for public transportation navigation
3. Encourages individuals to choose sustainable commuting methods
4. In-app ride purchases and a rewards system to foster loyalty +incentive for regular public transportation use
5. Promotes eco-friendly practices and contributes to a more sustainable urban transportation system
2. Rewards System
Commuters currently lack clear incentives to utilize the public transportation system.
Our design builds incentives with users to utilize public transportation, and to opt for eco-friendly transportation by offering specific rewards towards future transportation use & other common goods.
Negative Consequences + Ethical Considerations:
1. The collection of user data for navigation + rewards purposes may raise privacy concerns
2. The app may inadvertently contribute to digital inequality if not accessible to all socioeconomic groups
3. Some users may not be able to participate in the rewards program due to factors like disabilities or socioeconomic status
4. An increased demand for public transportation, driven by rewards may inadvertently contribute to environmental issues like overcrowding or increased emissions
5. The rewards system may lead to unintended behaviors, such as users selecting longer routes for higher rewards
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